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Effective date: May 29, 2025
These Terms and Conditions ("Terms") govern your use of MateFull’s services. By using our platform, you agree to be bound by these Terms.
MateFull provides digital tools and assistance powered by AI to help users submit flight compensation claims and manage travel-related disruptions. The service is intended for informational and support purposes and is not a legal representation.
You must be at least 18 years old to use our services. By registering, you confirm that all information you provide is truthful and accurate.
You agree to use the platform lawfully, avoid interfering with its operation, and not misrepresent yourself or others. You are responsible for keeping your account credentials secure.
Upon registration, you may receive a personalized MateFull email. You agree that MateFull may send important updates and notifications via this address.
Some features on MateFull require a one-time payment or a subscription.
When submitting a claim with MateFull, a deposit of €20 may be required. This deposit is processed securely via Stripe and serves to confirm the user's commitment to the process.
The deposit is fully refundable if the airline denies the compensation or if the claim is canceled before submission. However, once the claim is officially submitted to the airline, refunds are not guaranteed unless otherwise stated.
All prices and billing terms are presented clearly before payment. By proceeding, you agree to these terms and authorize the payment through our secure processor.
MateFull does not take any percentage or commission from your compensation.
MateFull provides AI-powered assistance and tools to support users in submitting flight compensation claims. While we strive to ensure the best possible outcome, we do not guarantee success or compensation in any case.
Final decisions regarding compensation are made solely by the airline or responsible authority based on applicable laws and internal policies. MateFull acts as a digital assistant, not a legal representative or intermediary.
You acknowledge that results may vary depending on circumstances beyond our control, including airline response times, documentation provided, and regional regulations.
We may suspend or terminate access for users who violate these Terms or misuse the platform. You may also delete your account at any time by contacting us.
All content on the platform, including AI tools, designs, and text, belongs to MateFull or its licensors. You may not copy, reuse, or redistribute any part without permission.
MateFull is not liable for indirect or consequential damages arising from your use of the service. The platform is provided "as is" without warranty of any kind.
These Terms are governed by the laws of the Republic of Latvia. Any disputes shall be resolved in Latvian courts unless otherwise required by applicable law.
We may update these Terms from time to time. Continued use after updates means you accept the new Terms. We will notify users of material changes via email or platform alert.
The €20 deposit is fully refundable if your claim is cancelled before being submitted to the airline, or if the airline rejects the claim and no compensation is awarded.
No refunds will be issued once the claim has been officially submitted to the airline, unless required by law or explicitly agreed upon in writing.
Subscription payments are non-refundable except where required by applicable legislation.
To request a refund, please contact us within 30 days of your payment at go@matefull.com.
For any questions or feedback, please contact us at go@matefull.com.