Privacy Policy

Effective date: May 29, 2025

This Privacy Policy explains how MateFull collects, uses, shares, and protects your personal data, and what rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

MateFull is operated by MateFull Inc., headquartered in Riga, Latvia. For data protection inquiries, contact go@matefull.com.

2. What Information We Collect

• Account data: name, email address, login credentials
• Flight and claim data you provide
• Device and usage data (IP, browser, language, pages visited)
• Cookies and tracking information (if analytics are enabled)

3. Why We Collect Your Data

• To provide and improve services
• To process your compensation claims
• To communicate with you and respond to inquiries
• To comply with legal obligations

4. Legal Basis

We process your data under GDPR Article 6(1) based on consent, contract performance, legal obligation, or legitimate interest, depending on the context.

5. Cookies and Tracking

We may use cookies to improve your experience and for analytical purposes. You may configure your browser to reject cookies.

6. Data Sharing

We do not sell your data. We only share it with:

• Airlines and their claim systems (to process your claims)
• Service providers (hosting, email delivery, analytics)
• Legal authorities if required

7. International Transfers

Your data may be stored on servers within the EU. If transferred outside the EU, we ensure it’s protected via legal safeguards such as standard contractual clauses.

8. Data Retention

We retain your data as long as needed for active claims and services. You can request deletion at any time unless legal obligations require retention.

9. Your Rights

• Access your data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Object or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Latvian Data State Inspectorate

10. Children’s Privacy

MateFull is not intended for individuals under 18 years old. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy. When we do, we will post the updated version and notify users if significant changes are made.

12. Contact Us

For any questions or to exercise your rights, contact: go@matefull.com.